Shipping & Delivery Policy

Last Updated: June 2026

Thank you for shopping with Celouraco. We are committed to providing a smooth and reliable shipping experience. Please review the information below regarding order processing, shipping times, and delivery expectations.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly extended. If there is a significant delay in processing your order, we will contact you via email.

Shipping Time

Once your order has been processed and shipped, estimated delivery times are:

United States

• Standard Shipping: 8–15 Business Days

International Orders

Delivery times may vary depending on the destination country, customs procedures, and local postal services.

Please note that delivery estimates are not guaranteed and may vary due to factors outside our control.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take several days to appear after the carrier receives the package.

If you do not receive tracking information within a reasonable time after shipment, please contact us for assistance.

Delivery Delays

While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur due to:

• Weather conditions

• Customs inspections

• Carrier disruptions

• Peak holiday seasons

• Incorrect shipping information provided by the customer

• Other unforeseen circumstances

Celouraco is not responsible for delays caused by shipping carriers, customs authorities, or events beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If incorrect information is provided and the package is lost, delayed, or delivered to the wrong address, Celouraco cannot guarantee replacement or reimbursement.

Please contact us immediately if you need to update your shipping information after placing an order.

Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend:

• Checking with household members or neighbors

• Contacting the local delivery carrier

• Checking around the delivery location

If you still cannot locate your package, please contact us and we will do our best to assist you.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact us:

Celouraco

Email: support@celouraco.com

Our customer support team will be happy to assist you and respond as quickly as possible.